Clear or Plain Language is a method of presenting information so it is easy for everyone to read and understand.

• It considers how the document looks as well as what it says.
• It aids comprehension and understanding.
• It is focused on the reader not the writer.
• It is logical and well-planned.
• It is useful for conveying any message in any medium.

Clear Language means your reader never has to say – “Huh?!”

• Saves time and money
• Makes your product or service information easier to read and use
• Ensures accessibility – vital information is understood by all
• Helps your organization meet the AODA Standards (Accessibility for Ontarians with Disabilities Act)
• Lessens training costs and down-time while increasing productivity and safety
• Focuses and clarifies key messages

This consultation service provides both expert advice and complete re-writes (language and design) on documents of any length. We have trained and certified Clear Language Consultants with over 20 years experience.

We can provide workshops (minimum of 2 hours) to staff groups about the basic principles of clear language. In turn, your staff can apply those principles to in-house documents. These workshops are delivered by certified Clear Language Consultants.

We visit your organization and perform a detailed review of all signage, display boards, materials and brochures. We will provide a complete report on how to make your company more “clear” to the public and consumers.

Consultations for charitable agencies. We can review documents (maximum of 2 pages) and provide expert clear language advice. Maximum free consultation is one hour.